Fault diagnosis and repair
Low generation, error codes, tripping or no power. We find the fault and fix it.
IEC Connect customers
IEC Connect fitted your solar panels? We can look after them.
If IEC Connect Limited of Abergele or Saltney, Chester fitted your solar panels, you may have found there is no one left to call. The company closed in 2015. Our Colwyn Bay team repairs and looks after systems we didn't install, all makes, across North Wales, the Wirral and Cheshire.
Call about your solar system: 01492 550 086
Free home visit available across North Wales, the Wirral and Cheshire.
What happened to IEC Connect
IEC Connect Limited installed solar PV, solar thermal, biomass boilers and heat pumps for homes, farms and businesses in North Wales and the North West, with a head office on Peel Street in Abergele and an office in Saltney, Chester. The company went into creditors' voluntary liquidation on 14 October 2015 and was dissolved on 22 March 2017 (Companies House, company 06715455).
Your panels don't stop working because the installer closed. What you lost was IEC Connect's own aftercare and workmanship guarantee. EcoShell is a separate, independent business, not connected with IEC Connect.
What you may still have
- Manufacturer warranties on panels usually run for many years, whoever fitted them. Have the make, model and serial number to hand.
- Your Feed-in Tariff which is paid by your energy supplier, not the installer, and carries on while the system generates.
- Your MCS certificate which you need for Feed-in Tariff or export payments. MCS keeps a record if you have lost it.
Prefer email? [email protected]. Tell us your postcode and what your system is doing, and we’ll call you back.
Common problems on systems fitted 2010 to 2015
- Inverter fault or no generation inverters on systems of this age are often the first part to fail. Check the display or lights for a fault message.
- Lower generation than it used to be from a failing inverter, shading, dirty or damaged panels, worn isolators or connectors, or pigeons nesting underneath.
- Generation meter or monitoring not working which matters for your Feed-in Tariff readings.
- Wanting a battery many older systems can have a battery added so you use more of your own solar power.
- Missing paperwork such as the handover pack, MCS certificate or warranty documents.
We start with a free home visit. One of our team checks your panels, inverter, battery and wiring, explains what we found in plain English and tells you what any repair costs before work starts.
We work on solar PV systems only: panels, inverters and batteries linked to your solar PV. We don't service biomass boilers, solar thermal (solar hot water) or heat pumps, which IEC Connect also installed. For those, please contact a heating specialist.
Someone local to call from now on
Ask about Warranty Replacement when you call. It gives you a local team to call whenever something goes wrong, instead of an installer that no longer exists.
What happens when you call
- You call usCall 01492 550 086. Tell us what your system is doing.
- We arrange a visitWe book a free home visit at a time that suits you.
- We find the faultOne of our Colwyn Bay team checks your panels, inverter, battery and wiring.
- You decideWe explain what we found and what any repair costs before work starts.
We repair all makes, whoever installed them
We repair all makes of solar inverter and battery, including systems another company installed. If you can see your make below, we work on it. If you can't, call us anyway: we still repair it.
- SMA (Sunny Boy, Sunny Tripower, Sunny Island)
- SolarEdge
- Fronius
- Enphase
- Huawei
- GivEnergy
- SolaX Power
- Growatt
- Solis (Ginlong)
- Sofar Solar
- Fox ESS
- GoodWe
- Sungrow
- Sigenergy
- Lux Power
- Sunsynk
- Deye
- Samil Power
- Power-One / ABB / FIMER (Aurora)
- Delta
- Kostal
- Zeversolar
- Omnik
- Afore
- Hypontech
- Trannergy
- SolarMax
- Eversolar
- Steca
- Kaco
- Danfoss
- Mastervolt
- Schneider Electric
- Hoymiles
- APsystems
- Tigo
- Victron Energy
- Tesla Powerwall
- Pylontech
- Alpha ESS
- LG Chem (RESU)
- BYD (Battery-Box)
- Sonnen
- Powervault
- Puredrive
- Moixa
- Varta
- Dyness
- Fogstar
- myenergi libbi
- Duracell Energy
Solar system not working? Call us now
Our Colwyn Bay team covers North Wales, the Wirral and Cheshire.
Questions from IEC Connect customers
Is IEC Connect still trading?
No. IEC Connect Limited (Companies House number 06715455), which had offices in Abergele and Saltney, Chester, went into creditors' voluntary liquidation in October 2015 and the company was dissolved on 22 March 2017. It can no longer repair systems or honour its own workmanship guarantee. EcoShell is a separate business and is not connected to IEC Connect.
Who do I call now my IEC Connect solar system has a fault?
Call EcoShell on 01492 550 086. We repair and look after solar PV and battery systems that other companies installed, all makes, and we offer a free home visit to find the fault.
Will I still get my Feed-in Tariff payments?
Yes, as long as your system keeps generating and you send meter readings. Feed-in Tariff payments come from your FIT licensee (an energy supplier), not from the installer, so the installer closing does not stop them. A fault that stops generation does reduce them, so it is worth getting a fault looked at quickly.
Is my system still under warranty?
Partly, possibly. Manufacturer warranties on panels (often 10 to 25 years) are separate from the installer. Inverter warranties were often 5 to 10 years, so on a system fitted between 2010 and 2015 they may have ended. If your paperwork includes an insurance-backed guarantee, check its dates and ask the provider named on the certificate. We can help you work out what still applies.
My inverter is over ten years old. Should I replace it?
Not always. Many faults can be repaired, and some inverters run well past ten years. If a replacement is the better option we will explain why, show you the cost before any work starts, and make sure the new inverter suits your panels and your Feed-in Tariff arrangement.
IEC Connect also fitted my biomass boiler, solar hot water or heat pump. Can you help with those?
No, sorry. We work on solar PV systems only: panels, inverters and batteries linked to solar PV. For a biomass boiler, solar thermal (solar hot water) system or heat pump, please contact a heating specialist. If you also have IEC Connect solar panels, we can look after those.
I can't find my MCS certificate. Does that matter?
You need it for Feed-in Tariff or Smart Export Guarantee payments and when you sell your home. MCS keeps a record of certified installations, so a copy can usually be traced even though the installer has gone. We can point you in the right direction.
Also from EcoShell
Battery storage upgrades
Add a battery to the solar panels you already have and use more of your own electricity.
Bird and pigeon proofing
Stop pigeons nesting under your panels, with the mess, noise and cable damage they cause.
Areas covered
Our Colwyn Bay team covers North Wales, the Wirral and Cheshire, including Abergele, Chester and the areas IEC Connect worked in. The free home visit is available across the whole area.
Prefer email? [email protected]. Tell us your postcode and what your system is doing, and we’ll call you back.